Regulations

of Jaskółka SPA by Joanna Popiół

The regulations for Jaskółka SPA by Joanna Popiół cover various amenities, including beauty parlours, the sauna, the gym, the chill-out area and the traffic routes.Using any services offered by Jaskółka Spa by Joanna Popiół requires completing the Spa Guest Card and accepting the terms and conditions outlined in these regulations..

Jaskółka SPA by Joanna Popiół is a zone of silence and relaxation.

For your complete comfort, the use of MP3 and MP4 players, cameras and mobile phones is prohibited. The premises of Jaskółka SPA by Joanna Popiół are designated as a quiet area. The staff reserves the right to ask anyone causing discomfort to other Guests to leave the facility, without reimbursement of any incurred costs. At the same time, Jaskółka SPA by Joanna Popiół is not liable for photographs taken and shared online by third parties not associated with Jaskółka Dom i SPA and Jaskółka SPA by Joanna Popiół.

 

    1. Jaskółka SPA by Joanna Popiół is open seven days a week, from 6 a.m. to midnight. The sauna is available to guests from 4 p.m. to 10 p.m. The chill-out area and gym are open from 6 a.m. to midnight.

    2. Guests can take advantage of the treatment services during the following hours: 10 a.m. – 8 p.m.

    3. Advance booking of treatments is required. Written or telephone confirmation of the booking is completed when the Guest provides an email address or contact telephone number. Unconfirmed bookings are cancelled 24 hours before the scheduled treatment.

    4. Before starting treatments, each guest is obliged to fill in the SPA Guest Card and inform the therapist about any medications taken, past illnesses and any contraindications.

    5. In certain cases, the staff of Jaskółka SPA by Joanna Popiół may ask you to provide a medical certificate confirming that there are no contraindications to the treatments.

    6. Treatments at Jaskółka SPA by Joanna Popiół are available to persons aged 18 years or older. The Majordomo is obliged to verify the identity document of the incoming person to ensure that they meet the age requirement. We ask for your cooperation and understanding of these procedures, which are in place to protect all hotel Guests.

    7. If a treatment is not cancelled at least 24 hours in advance, the Guest will be charged 100% of the treatment cost. Cancellations can be made at no cost if they are done at least 24 hours before the scheduled treatment time.

    8. In the event of lateness, the time lost will be deducted from the treatment duration without a reduction in price.

    9.  If a Guest is more than 15 minutes late for a treatment, Jaskółka SPA by Joanna Popiół reserves the right to cancel the service.

    10. Jaskółka SPA by Joanna Popiół is not responsible for items left on the premises. The following are prohibited on the premises of Jaskółka SPA by Joanna Popiół:

    • smoking,
    • consumption of alcohol and other intoxicanting substances,
    • consumption of food and drink,
    • bringing animals

    11. It is strictly forbidden to use the treatments at Jaskółka SPA by Joanna Popiół if you are under the influence of alcohol or other intoxicants or if you do not comply with generally accepted norms and rules of behaviour.

    12. Before using the services of Jaskółka SPA by Joanna Popiół, Guests are required to change into substitute footwear (such as flip-flops) or sport shoes with clean soles, intended only for indoor use. Please change your clothes and leave your personal belongings in the lockers provided. A fee of PLN 100 will be charged for lost or damaged locker keys.

    13. Bathrobes are provided for Guests of Jaskółka SPA by Joanna Popiół. Treatment linens are prepared in the treatment room.

    14. A shower before body care treatments and massages is recommended.

    15. You should enter the sauna wearing the towels or bathrobes available at the Reception of Jaskółka SPA by Joanna Popiół, which cover the intimate zones. The user of the sauna is fully responsible for their own safety. Before entering the sauna, wash your entire body in the shower and then dry off completely. All metal objects should be removed (they can cause burns). Sauna bathing involves alternating between overheating and cooling your entire body in 2 or 3 consecutive cycles. Each cycle lasts a maximum of 25 minutes, with 8-12 minutes spent in the hot sauna room followed by 8-12 minutes of cooling down. Cooling down the body in the shower involves pouring cold water over your entire body, starting from your feet and moving towards your heart, then cooling the neck and head. The sauna session ends with a cool bath without the use of soap. After your body has cooled down, dry yourself off and lie down for a few minutes. It is crucial to discontinue the treatment if you feel unwell. The following persons are strictly prohibited from using the sauna:

    • Those with heart conditions,
    • Hypertensive patients,
    • People who have had strokes or have vascular diseases,
    • People with inflammatory conditions of internal organs,
    • Those with a fever,
    • People with thyroiditis,
    • Pregnant women,
    • People suffering from epilepsy,
    • Young children (due to the underdevelopment of the body’s thermoregulation centre),
    • Persons under the influence of alcohol or any other intoxicant.

    16. In the gym, leisurewear and clean sports shoes are mandatory, as is a towel that must be used only for training purposes. The towel must be spread on the equipment before use for hygienic reasons. Individuals exercises at their own risk and responsibility. Jaskółka SPA by Joanna Popiół is not responsible for injuries resulting from improper use of the equipment and facilities. When the exercise is over, you should tidy up and put the equipment to its original location. It is forbidden to perform exercises on damaged or faulty equipment. Any equipment faults noticed should be reported immediately to the Majordomo. All gym equipment and exercise machines must only be used for their intended purpose.

    17. At the Jaskółka SPA by Joanna Popiół, special care should be taken in areas with wet surfaces. Guests are also strictly forbidden to run.

    18. The staff of Jaskółka SPA by Joanna Popiół reserve the right to discontinue any treatment if it is met with sexual harassment, aggression or vulgarity.

    19. Persons failing to comply with these regulations and/or violating public order are obliged to leave the facility without reimbursement.

    20. The Guest shall be held fully financially responsible for any damage or destruction of the facility’s equipment caused by their intentional act or omission or by persons under their care.

    21. For your own safety and the safety of others, please follow these rules. All persons present on the premises of Jaskółka SPA by Joanna Popiół are obliged to comply with these Regulations. It is advisable to follow the suggestions of the staff. Any complaints, requests or grievances should be reported to the Majordomo of Jaskółka Dom i SPA.

    22. Guests of Jaskółka Dom i SPA may instruct that charges for products and services purchased at Jaskółka SPA by Joanna Popiół be transferred to their room bill. This bill will be settled on the day of departure from Jaskółka Dom i SPA. Persons using Jaskółka SPA by Joanna Popiół who are not Guests of Jaskółka Dom i SPA shall pay the amount due at the Reception of Jaskółka SPA by Joanna Popiół immediately after the end of their stay.

    23. Jaskółka SPA by Joanna Popiół reserves the right to change its opening hours due to technical reasons or other special events beyond its control.

    24. It is necessary to report any irregularities and defects that have or may have an impact on the operation of the facility and the quality of services provided therein to the staff of Jaskółka SPA by Joanna Popiół.

    25. Pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the EU L 119, p. 1), hereinafter referred to as the “Regulation”, we inform you that:

    1) The company 2EAT Spółka z ograniczoną odpowiedzialnością, based in Poznań, is the Controller of your personal data (hereinafter: Controller). You can contact the Controller in writing by sending correspondence to ul. Grodziska 8, 60-363 Poznań, KRS 0000396613, REGON 301919440, or electronically by sending an e-mail to: majordomus@jaskolkadom.com.

    2) As Controller, we process your personal data for the following purposes:

    1. The performance of the service agreement (hereinafter: “Agreement”), as well as taking the necessary measures at your request prior to the conclusion of the Agreement (Art. 6(1)(b) of the GDPR);
    1. The provision of services requested by you, in connection with your stay at Jaskółka Dom i SPA operated by the Controller and taking the necessary measures prior to the provision of such services (Article 6(1)(b) of the GDPR);
    1. Fulfilling the Controller’s legal obligations, such as issuing and storing invoices (Article 6(1)(c) of the GDPR);
    1. Protecting the property located at Jaskółka Dom i SPA and ensuring the safety of persons in the monitored area (Article 6(1)(f) of the GDPR);
    1. Booking treatments and providing services at Jaskółka SPA by Joanna Popiół – i.e. conclusion and performance of the agreement (Article 6(1)(b) of the GDPR – applies to so-called ordinary data); regarding special category personal data (in certain situations where its processing may be necessary) – also on the basis of your consent (Article 9(2)(a) of the GDPR);
    1. Reminding you of your appointment at Jaskółka SPA by Joanna Popiół via SMS, e-mail or other contact data – on the basis of your consent (Article 6(1)(a) of the GDPR);
    1. Marketing services provided by the Controller (Article 6(1)(a) of the GDPR);
    1. Asserting possible claims by the Controller in connection with damage caused by you, as well as protecting against your claims against the Controller (Article 6(1)(f) of the GDPR). 

    3) Your personal data will be kept for the period necessary to fulfil the purposes of the processing. We process all data for accounting and tax purposes for 5 years, calculated from the end of the calendar year in which the tax liability arose. In connection with the performance of the agreement between us, we are obliged to keep the documents for at least the period of the statute of limitations for claims related to the performance of the agreement. If the data is processed for the purpose of judicial redress (e.g. in debt collection proceedings), this period may be extended in accordance with the relevant legislation. Your recorded surveillance data is stored for up to 7 days after recording, after which it is overwritten by more recent camera recordings. In the case of personal data processed with your explicit consent, we will retain it until you withdraw your consent, but for no longer than 5 years. 

    4) We care about the confidentiality of your data. To ensure we are appropriately organised, your data may also be accessed by our subcontractors and entities with whom we cooperate (processors), e.g. accounting, legal and IT companies, loss adjusters, loss adjustment contractors and marketing agencies, in relations to IT infrastructure or the day-to-day matters concerning our business activities. For the purpose of exercising your rights as a customer, your personal data may be transferred to the following categories of recipients:

    • other entities cooperating with 2EAT Sp. z o.o. to ensure the performance of the agreement,
    • service providers supplying 2EAT Sp. z o.o. with technical and organisational solutions, enabling the provision of services and the management of our organisation (in particular, ICT service providers, diagnostic equipment suppliers, courier and postal companies),
    • service providers supporting 2EAT Sp. z o.o. in the area of marketing (advertising agencies, text message and e-mail companies),
    • providers of legal and advisory services supporting 2EAT
      z o.o. in the collection of outstanding claims (in particular law firms and debt collection agencies),

    5) The use of our services is entirely voluntary; however, in order to conclude and perform an agreement, it may be necessary for you to provide data to identify yourself. In this case, failure to provide data may result in the refusal to enter into the agreement. We are also legally obliged to process your data for accounting or taxation purposes; failure to provide this data may, for example, prevent us from issuing an invoice or personalised bill to you. If you provide us with your telephone number or e-mail address, this is done on a voluntary basis. Failure to do so will not result in a refusal to conclude and perform the agreement, but you will not receive confirmation or other information from us via e-mail, nor will we be able to contact you by telephone. 

    6) The Controller will not transfer your personal data to recipients in third countries or to international organisations. 

    7) The Controller does not engage in automated decision-making in relation to personal data, including profiling. 

    8) You are entitled to:

    a) the right to access your data and to receive a copy of it, 

    b) the right to rectification (amendment) of your data, 

    c) the right to erasure:

    If, in your opinion, there are no grounds for us to process your data, you may request that we delete it, 

    d) the right to restriction of data processing:

    You may request that we restrict the processing of your personal data solely to storing it or carrying out activities agreed with you if you believe that we have incorrect data about you or are processing it without grounds; if you do not want us to delete it because you need it to establish, assert or defend a claim; or for the duration of an objection raised by you against the processing, 

    e) the right to object to the processing:

    You also have the right to object to the processing of your data on the basis of a legitimate interest for purposes other than direct marketing, and where the processing is necessary for us to perform a task carried out in the public interest or for the exercise of public authority entrusted to us. You should then indicate to us your particular situation which, in your opinion, justifies us stopping the processing covered by the objection. We will stop processing your data for these purposes unless we can demonstrate that the grounds for our processing of your data override your rights or that your data is necessary for us to establish, assert or defend our claims, 

    f) the right to data portability:

    You have the right to receive from us, in a structured, commonly used machine-readable format (e.g. “.csv” format), personal data concerning you which you have provided to us on the basis of an agreement or your consent. You may also instruct us to send this data directly to another entity. 

    g) the right to withdraw consent to the processing of personal data:

    At any time, you have the right to withdraw your consent to the processing of your personal data, which we process solely on the basis of your consent. Withdrawal of consent will not affect the lawfulness of the processing carried out on the basis of your consent before its withdrawal, 

    h) the right to lodge a complaint with a supervisory authority:

    If you suspect or discover that your personal data is being processed incorrectly by the data controller, you have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw.

    Information on possible channels of communication with the DPA can be found at https://uodo.gov.pl/pl/p/kontakt. 

    26. This document was last updated on 15 August 2024.